FAQs
Awaiting Order Arrival
If you receive an order after a refund has already been processed, please contact our support team immediately. Do not use or resell the product until you receive further instructions. Our team will guide you on the next steps to ensure a fair resolution.
First, log in to your HMS Trade account and check your order status under My Orders. If the delivery date has passed or tracking hasn’t updated, please contact our support team with your Order ID so we can assist you.
If your order is delayed due to customs or courier verification, additional time may be required for clearance. In some cases, you may be contacted directly for documentation. HMS Trade will assist you where possible, but delays caused by customs authorities are beyond our control.
We understand delays can be frustrating. If your issue is taking longer than expected, please reach out to our support team for an update. We will review the case and guide you on the best possible solution.
Delivery timelines vary depending on the seller, location, and courier service. Estimated delivery dates are shown during checkout and in your order details. While most orders arrive on time, unforeseen delays may occasionally occur.
Ordering & Payment
Yes. Creating an account helps us keep your order details secure and allows you to track orders, view purchase history, and receive updates.
We accept COD (cash on delivery) and also secure online payment methods including UPI, credit cards, debit cards, net banking, and other supported digital payment options shown at checkout.
All payments on HMS Trade are processed through secure and encrypted payment gateways. We do not store your card or banking details.
If your payment fails, the amount (if debited) is usually reversed automatically by your bank within a few working days. You may try placing the order again or contact your bank for more details.
Once an order is placed, it cannot be modified. Cancellation requests may be possible only before the order is processed by the seller. Please contact support immediately if you need assistance.
In rare cases, orders may be declined due to payment verification issues, stock availability, or security checks. If this happens, any charged amount will be refunded as per payment gateway timelines.
After sales
Log in to your HMS Trade account and go to My Orders to view real-time order status and tracking updates. Order tracking is available only for logged-in users to keep your information secure.
If your order has not arrived by the estimated delivery date, please check the tracking details first. If the issue persists, contact our support team with your Order ID for assistance.
If you receive a damaged or incorrect item, contact our support team within the specified time frame after delivery. Please share clear photos and your Order ID so we can review the issue and guide you on the next steps.
HMS Trade offers a 2-day return window from the date of delivery. Return requests must be raised within this period and are subject to product condition, verification, and seller approval. Items must be unused and in original packaging unless damaged.
Once your return is approved and verified, refunds will be processed to the original payment method as per standard payment gateway timelines. You will be notified once the refund is initiated.
Refund
You are eligible for a refund if your return request is raised within 2 days of delivery and the product meets our return conditions. Refunds are subject to verification and seller approval.
Log in to your HMS Trade account, go to My Orders, select the relevant order, and submit a return/refund request. You may be asked to provide images or additional details for verification.
Once your return is approved and verified, the refund will be processed to your original payment method. Refund timelines may vary depending on the payment provider, typically taking a few business days.
Refund amounts depend on the product condition and the reason for return. In cases of damaged, defective, or incorrect items, a full refund may be issued. Any applicable charges will be clearly communicated before processing.
If you haven’t received your refund within the expected timeframe after approval, please contact our support team with your Order ID. We’ll assist you in tracking the refund status.