Why does the delivery date not always match the X–Y business day timeline?

The delivery timeline shown on the product page is an estimate based on business days.

In some cases, the delivery date may differ due to:

  • Sundays or public holidays between the order date and dispatch

  • Courier partner or seller holidays

  • Location-specific delivery constraints

Some sellers and courier partners do not operate on Sundays or public holidays, and this is factored into the estimated delivery date.

What is the estimated delivery time?

Sellers generally process and ship orders within the time mentioned on the product page.

Estimated delivery time depends on:

  • The seller offering the product

  • Product availability with the seller

  • Your delivery location (pincode)

  • Courier partner serviceability

Business days exclude Sundays and public holidays.

Why does the estimated delivery time vary for different sellers?

Different sellers may operate from different locations and use different courier partners.

Delivery timelines may vary due to:

  • Seller’s warehouse location

  • Distance between seller and delivery address

  • Courier partner performance in your area

  • Product handling or procurement time

For more accurate delivery estimates, please enter your pincode on the product page.

The seller does not ship to my area. Why?

Product delivery depends on serviceability.

Your location may not be serviceable due to:

  • Seller delivery restrictions

  • Courier partner availability in your area

  • Legal or regulatory shipping restrictions for certain products

Please enter your pincode on the product page to check availability.
Final delivery eligibility is determined at checkout using your shipping address.

Why is Cash on Delivery (COD) not available for my location?

COD availability depends on:

  • Whether courier partners servicing your location support cash collection

  • Order value limits imposed by delivery partners

  • Seller-specific restrictions

In some cases, COD may be disabled for certain locations or high-value orders.
Please enter your pincode on the product page to check COD availability.

I need to return an item. How do I arrange a pick-up?

To initiate a return:

  1. Contact us through the Support / Contact Us section.

  2. Our team will guide you through the return process.

Wherever possible, return pick-up will be arranged through our logistics partners.
If pick-up is not available, you may be requested to self-ship the product as per instructions.

Return eligibility and process are subject to our Return & Refund Policy.

I did not receive my order but received a delivery confirmation message. What should I do?

If you have not received your order but received a delivery confirmation via email or SMS, please report the issue within 7 days from the delivery confirmation date.

The seller and courier partner will investigate the issue and take appropriate action.

What do different product availability statuses mean?

In Stock

The product is available with the seller and will be shipped within the delivery timeline shown on the product page based on your pincode.

Available

The product is not immediately available but can be procured once an order is placed. Delivery timelines depend on procurement and shipping time.

Pre-Order / Upcoming

The product is expected to be released soon and can be pre-booked. Shipping will begin on or after the official release date mentioned on the product page.

Out of Stock

The product is currently unavailable for purchase. You may use the “Notify Me” option to receive updates when it becomes available.

Imported

The product is sourced from outside India and may take 10 days or more for delivery, depending on customs clearance and logistics.

Back in Stock Soon

The product is temporarily sold out but expected to be restocked. You may place a booking or use the “Notify Me” feature.

Temporarily Unavailable

The product is currently unavailable but may be restocked in the future.

Permanently Discontinued

The product is no longer available as it has been discontinued by the manufacturer or seller.

Does HMS TRADE deliver internationally?

Currently, HMS TRADE delivers orders only within India.

You may place orders from outside India using supported payment methods, but the delivery address must be within India.

Need more help?

If you couldn’t find the information you’re looking for, please contact us through the Contact Us / Support section on the HMS TRADE website. Our team will be happy to assist you.